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Frequently Asked Questions

I forgot my password. How can I log into my account?

First, access the login page to initiate the password reset for your account.

  1. Select “Forgot your password?” at the bottom of the page.
  2. Input your email address to proceed with the password reset.
  3. Open your email inbox to access the password reset email.
  4. Click on the provided link within the email to create a new password.
  5. After setting a new password, click “Change my password” to be directed back to your account.

What is my username?

Your username would be your email address. If you don’t remember which email address you had used, please email us at

How do I update my personal information (e.g. address, phone number, email etc.)?

Submit a request through this form and we will process it within 2-4 business days.

I updated my address in my Profile. Why am I still receiving mail to my old address?

A mailer may have gone out before your address was updated. It generally takes two to four weeks for all mail to transfer to your new address.

I've lost my Applaud membership card. Can I have a replacement?

The Applaud is no longer issuing membership cards. To take advantange of Member Rewards please log in to access discount codes and special links.

I’m a relatively new member with the Applaud. How do I get more information about the various plans and services offered by the Club?

Welcome to the Applaud community of current and former employees of the OPS and Broader Public Service (BPS), where you can connect with your peers online and at events, learn through educational programming, save with value-added discounts and services and celebrate the people behind the public service.

As a Applaud Member you receive:

  • Access to our exclusive Member Rewards Program and Discount Services
  • Opportunities to participate in webinars and workshops on a variety of relevant and interesting topics.
  • Access to the Applaud website, private Facebook page and digital newsletter
  • Invitations to events such as Regional Recognition celebrations and the Annual General Meeting
  • A Login using your member username (your email) and automatically generated password.

How do I register for a webinar and how can I confirm that I am registered?

To register for a webinar and verify your registration status, please follow these steps: 

  1. Navigate to the All Events section to view our upcoming webinars. 
  1. Choose the desired webinar and access the associated Zoom registration link. 
  1. Provide the necessary details to register for the webinar. 
  1. Upon successful registration, you will receive a confirmation email verifying your registration status. 

How do I control what information is visible on my profile?

  1. Control your profile information by clicking on your profile picture in the top right-hand corner.
  2. From the drop-down menu, select “Edit Profile”.
  3. Under Account Settings, you can customize notifications for all platform activities and posts.

Where can I find past webinars?

Check our Webinars Archive for more information.

Who is eligible to become an Applaud member?

Any current or past OPS, BPS employee.

I can't register for an online webinar. The link does not work, and it keeps giving me a blank page. How can I sign up?

  • If you are using a work computer or device, your firewall may not let you register. Please use your personal computer and don’t forget to update your APPLAUD profile with your personal email address.
  • APPLAUD has updated their systems recently, make sure your Terms & Conditions Box is also checked before registering for webinars.

When I try logging into my Applaud Account, I receive the message “You have not enabled Cookies”. What should I do?

Click on the following link, and following the instructions (screenshots and instructional videos) for enabling Cookies for your respective browser:

Where can I find more information about Rewards Partners?

  • To find more information about our Rewards Partners, log into your Applaud account, and click on our Rewards Partners tab.
  • We also have a webinar explaining the Applaud-Perkopolis Discount App. You can access them in the Archived Webinars Tab
  • To contact a specific rewards partner, please click on our Rewards Partners Tab for their contact information

Does my information get sold to third parties when I register for webinars?

While the webinar platform may have different privacy rules and regulations that attendees agree to when registering, the information you provide to us directly is kept private and is not sold to any 3rd party. No information is collected automatically.

I only want to receive email notifications. Why do I need to provide a valid mailing address?

In order for Applaud to provide the most relevant discounts and services, it is mandatory for our members to provide a valid mailing address. Members can then log into their account and choose which subscriptions they would like to receive.

I did not receive my long service recognition package. Can you please let me know who should I contact regarding this?

  • If you were or currently are employed with one of the OPS Ministries, secretariats and offices – please contact your HR department
  • If you were or currently are employed with BPS, or other provincial agencies, please email us at

I would like to order a long-service recognition certificate for my colleague/manager.

  • If you were or currently are employed with one of the OPS Ministries, secretariats and offices – please contact your HR department.
  • If you were or currently are employed with BPS, or other provincial agencies, please email us at

If you have more specific questions, or do not see your questions answered in our FAQ, please contact us at

If you require additional assitance, please email or call us at the number below.

  • 1-800-561-8657